SHIPPING & RETURNS
We pride ourselves on offering exceptional customer service, and always strive to resolve any concerns on a mutually respectful and amicable manner. We understand that there will be times when our customers are not completely satisfied with a purchase. Therefore, we are happy to offer a Return & Exchange Policy.
All items (except those listed below under condition #4) are eligible to be returned within 7 days of receiving your order. Any items after this 7 day period will be eligible to be exchanged within 30 days of receiving your order. However, we do require that the following conditions are followed and met for ALL Returns & Exchanges:
1) Please contact us to initiate your return at firstname.lastname@example.org before attempting to send any items back.
2) Items for return must have original tags still attached, and be unworn/unused. Any clothing that has been worn will NOT be accepted for return/exchange.
3) Please note, we ship from an odorless, smoke and pet free environment, and respectfully request any returns to meet these same conditions. Any items that do not meet these conditions will NOT be accepted for return/exchange.
4) We will NOT accept returns on JEWELRY, SHOES, SALE/CLEARANCE, FOOD/BEVERAGE or SPECIAL ORDER/PRE-ORDER Items. These items will be considered FINAL SALE and are NON-REFUNDABLE. The only exception to this rule is in the situation there is a manufacturers defect. Photos of the damage must be sent to the same email listed above. Special Orders and Pre-Orders are eligible for Exchange/Store Credit ONLY within 30 days of receiving your order.
Original Shipping fees are non-refundable and return shipping fees are solely the responsibility of the customer, unless a manufacturer defect is the reason for return.
Please send all return items to:
RainbowFrog Boutique - Returns
736 N Beaver Dam Ave, Suite B
Damascus, VA 24236
To keep things as simple as possible for all parties, we charge three flat rate shipping fee of $4, $5 or $7 depending on order weight. All Orders over $100 ship for FREE!
Please allow up to 2 business days for shipping updates. We pride ourselves on shipping everything quickly, but things do happen that cause occasional delays. This 2 day window excludes Weekends and Holidays.
We ship Priority, First Class USPS, and UPS with tracking numbers that are emailed to you as soon as your shipping label is printed. Please note that packages may take 2-3 business days to arrive. Tracking information will keep you up to date on where your package is, and when it will arrive. Once packages leave our Boutique, they are USPS or UPS responsibility. We will do everything in our power to assist in the event of lost, stolen, or missing packages, within the guidelines provided by USPS.
In the rare event that USPS cannot verify your shipping address, we will make 3 attempts to contact you via the preferred communication channel you provided on your order to ensure your shipment is being sent to a valid address. If we are unable to contact you, the package will be sent to the address on the invoice.
Customers will be responsible for any additional shipping fees incurred as a result of an improper address, together with any re-shipment fees that may apply.