SHIPPING & RETURNS
We pride ourselves on offering exceptional customer service, and always strive to resolve any concerns on a mutually respectful and amicable manner. We understand that there will be times when our customers are not completely satisfied with a purchase. Therefore, we are happy to offer a 30 Day no questions asked return policy. However, we do ask that the following conditions are followed and met:
1) Please contact us to initiate your return at email@example.com
2) Items for return must have original tags still attached, and be unworn. Any clothing that has been worn will NOT be accepted for return.
3) Please note, we ship from an odorless, smoke and pet free environment, and respectfully request any returns to meet these same conditions.
4) Unfortunately, due to health reasons we cannot accept returns on JEWELRY, SHOES, SALE/CLEARANCE Items. These items will be considered FINAL SALE and NON-REFUNDABLE. The only exception to this rule is in the situation there is a manufacturers defect. Photos of the damage must be sent to the same email listed above.
At this time, only STORE CREDIT will be issued for clothing returns. Original Shipping fees are non-refundable and return shipping fees are the responsibility of the customer, unless manufacturer defect is the reason for return.
Please send all return items to:
RainbowFrog Boutique - Returns
41440 Waters Rd
Damascus, VA 24236
To keep things as simple and easy as we can for ourselves, and for you we charge flat rate $5 or $7 shipping. Any Orders over $100 ship for FREE!
Please allow up to 2 business days for shipping updates. We pride ourselves on shipping everything quickly, but things do happen that cause occasional delays. This 2 day window excludes Weekends and Holidays.
We ship Priority and First Class USPS with tracking numbers that are emailed to you as soon as your package goes out. Please note that packages may take 2-3 business days to arrive. Tracking information will keep you up to date on where your package is, and when it will arrive. Once packages leave our Boutique, they are USPS responsibility. We will do everything in our power to assist in the event of lost, stolen, or missing packages, within the guidelines provided by USPS.
In the rare event that USPS cannot verify your shipping address, we will make 3 attempts to contact you via the preferred communication channel you provided on your order to ensure your shipment is being sent to a valid address. If we are unable to contact you, the package will be sent to the address on the invoice.
Customers will be responsible for any additional shipping fees incurred as a result of an improper address, together with any re-shipment fees that may apply.